Manager, Control Center Business Assurance (2024)

Posting End Date:

Work Place Flexibility: Onsite

Legal Entity:Entergy Services, Inc.-ESI (OLD)

Primary locations to be considered are Little Rock, AR, Jackson, MS, Baton Rouge, LA, or The Woodlands, TX. Other Power Delivery locations may be considered.

Job Summary/Purpose

Oversees safe, reliable, and customer-centric performance of Power Delivery Reliability Control Center business processes and technology. Drives day-to-day process and tool performance improvements by partnering with internal organizations (IT, L&D-Operations, Grid Technology, Customer Journey), developing improvement business cases, and providing operational insight on emerging technologies and work practices. Strong and engaged leader that champions a customer-centric control center environment.

Job Duties/Responsibilities

  1. Business Process Oversight
  • Owns front-line business process oversight of Control Center applications suite, including ADMS, Storm Assist, EMS, GMS, Training Simulators, Planned Outage Mgmt tools (TOMS, D-line, D-substation), etc.
  • Ensures new business processes are adequate, sustainable, and documented
  • Maintains application Disaster Recovery and Business Continuity plans
  • Identifies and assesses process and software improvement opportunities to deliver operational excellence
  • Develops application training and integrates with Control Center training programs
  • Develops owns and monitors what good looks like through SLAs with IT
  • Develops KPIs, etc. to ensure business processes support objectives
  1. Application Strategy Partner
  • Partners with Information Technology, Grid Technology, and software vendors by developing business cases for operational software repairs and enhancements, assisting with strategic and technology roadmaps, leading application issue escalations and subsequent corrective action plans, and assures quality of vendor deliverables from business perspective.
  1. Project Delivery Business Lead
  • IT Project Business lead for software application projects, tasked with requirements, testing, and acceptance.
  • Provides vendor oversight from utility perspective through project execution across all dimensions (cost, schedule, scope quality assurance) and develops and implements project management plans
  • Works closely with IT and Grid Technology by sharing information and ensuring alignment between business needs and proposed solutions and deliverables communicated to vendors.
  • Evaluation of and decision-making regarding vendor scope change requests
  1. Industry Representative
  • Represents Control Center viewpoints in industry working groups, peer reviews, and conferences
  • Provides operational insight on emerging technologies and work practices
  • Responds to utility peer surveys and information sharing requests
  1. Provides key input in operations processes, practices, and procedures to ensure compliance with all applicable NERC standards, corrective action program, change management, and continuous improvement initiatives.
  1. Serves in the Incident Command Structure during major events, acting as leader for ADMS and Storm Assist support.

Minimum Requirements

Minimum education required of the position

Bachelor’s degree in Engineering, Computer Science, or equivalent operations work experience. MBA preferred.

Minimum experience required of the position

10 years business operations, project management, or systems operations

Minimum knowledge, skills, and abilities required of the position

Minimum: Influence others without direct authority, Change, Configuration, and Risk Management principles understanding, Entergy’s Capital Project Standard knowledge

Desired: SDLC / ITIL proficiency, DMS/OMS, SCADA systems knowledge, Transmission and/or Distribution Operations experience

Any certificates, licenses, etc. required of the position

Desired: PMP certification

Other Attributes

Functional Knowledge

  • Working knowledge of Switching, Tagging, and Clearance procedure
  • Working knowledge of power system operations
  • Extensive knowledge of IT systems supporting T&D operations centers

Business Expertise

  • NERC Standards and regulatory requirements
  • Understanding of organizational structure and stakeholder engagement model
  • Working knowledge of customer facing systems


  • High levels of integrity and trust
  • Manages organizational vision
  • Manages conflict well
  • Makes timely and effective decisions
  • Able to build great teams across organizations
  • Actively listens and communicates well
  • Develops subordinates
  • Establishes high standards and expectations
  • Constructively challenges and improves performance
  • Able to build productive relationships across a matrixed organization

Problem Solving

  • Ability to conceptualize complex abstract ideas and make data driven decisions
  • Ability to work in a fast-paced environment utilizing sound judgement while facing time pressures.


  • Works across various functions to ensure business objectives, including safety and customer-centric outcomes, are met and exceeded.

Interpersonal Skills

  • Ability to build, motivate, and inspire diverse technical teams.
  • Ability to work cross-functionally to deliver customer-focused solutions.
  • Ability to influence internal stakeholders to drive outcomes aligned with business objectives.



An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.If you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement:The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c).Equal OpportunityandPay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Job Segment: Testing, Transmission Line Supervisor, Compliance, Power Systems, QA, Technology, Energy, Legal, Quality

Manager, Control Center Business Assurance (2024)


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